Everyone’s looking Rosie wedding and bridal hairdressing Last modified 30/3/23
Please take a few moments to read my terms and conditions. This document forms part of the agreement for bridal and wedding hair styling services between the client and Everyone’s looking Rosie.
DEFINITIONS
The client – The recipient(s) of the service
ELR– Rosie Dexter/owner of Everyone’s looking Rosie
The Agreement – The agreement that exists between the client and ELR for the provision of the service.
The Fee – The amount payable by the client to the ELR for the provision of the services agreed in the contract.
The Event – The occasion for which the service has been agreed as shown in the contract.
The Party – Additional members of the wedding party including but not limited to bridesmaids/groomsmen, maid/groomsman of honour, flower girl/pageboy, mother of the bride/groom or guests and friends requiring services at the event.
The Studio – Everyone’s looking Rosie 20 Runcie Close, Cotgrave, Nottingham, NG12 3TG.
BOOKING PROCEDURE
Stage 1. Booking
A reservation fee of £100 is payable by credit/debit card along with the completed booking form and signed contract to secure an event date. The date will then be held exclusively for the client and all other potential bookings on your date, will be declined. Your reservation fee covers admin costs, including emails, research and costs related to running the business. A booking is not secure until the reservation fee, booking form and contract are received.
Once the reservation fee, booking form and contract are received it will be taken as full acceptance of the terms and conditions and will form the agreement between the client and ELR. The reservation fee will be deducted from your final balance.
Stage 2. Trial
All the packages include a trial for the bride/groom only at the studio. Trials for the rest of the party are recommended but not essential. These are charged at £60 each and must be booked with the bride’s trial and paid for upon booking. An invoice will be issued separately for payable trials.. I accept all credit/debit cards. I do not accept cash payments. PLEASE NOTE – I am unable to travel for trials, these are always carried out in my studio.
Stage 3. Final balance
The final balance is due eight weeks before your event day. An invoice will be sent to you with a link to pay by credit or debit card. If you no longer require your booking, confirmation of your cancellation within 48 hours of the trial should be made to [email protected]
If your final payments are not received within the 7 days of your reminder, your booking may be cancelled by Everyone’s looking Rosie and charges will apply according to the cancellation policy below.
PRICING INFORMATION
All packages include a trial at the studio for the bride/groom only. Travel of a 25 mile round trip from NG12 is included for the event day. The cost for any additional travel will be provided in your quote.
For weddings of 2 hours or more away, overnight accommodation is required.
For weddings of five or more person’s, early weddings or wedding preparations that take place across two venues, an Assistant may be required to work with me. Costs for employing an Assistant is charged at a flat rate of £80 for a two stylist booking.
On a Friday or Saturday, during peak season 1st April through to 30th September , ELR has a minimum spend of bride plus 2 or £440 for all bookings, this does not include mileage, or trials for bridesmaids/groomsmen, mum or guests, however it does include a two hour trial for the bride/groom. The price agreed at the time of booking is final ensuring you are not affected by any price increases. However, if there are any additions or changes to your original booking, these will be charged at the rate at the time of adding. Reductions to a booking are accepted but must not fall below the minimum spend.
TRIALS
Trials are generally carried out on Tuesdays during the day in my studio only. This is because ELR is busy with other clients on other days. The client should bear this in mind when booking a trial as annual leave may need to be taken for this. Weekend trials during peak months (April-September) are unavailable due to the busy wedding season. If a trial date is booked on a weekend out of season, ELR reserves the right to change the trial date, to accommodate a wedding booking. It is recommended that the client books their trial at their earliest opportunity from when you are notified of my available dates which will be sent to you on the three months before your wedding. Trails are booked on a first come first served basis.
ELR recommends a trial for the whole party, this is a recommendation only and at the discretion of the client. ELR will not be held responsible if a desired style does not meet expectations and no refund will be given. ELR recommends that all the Party make themselves familiar with my portfolio, Instagram, and Facebook to ensure they are happy and confident with the booking.
It is of utmost importance that the client and their party are happy with the result of a trial. However, if anyone is not happy, it is asked that you say so at the time of your trial to enable the ELR to put things right. If after a trial any member of the party are not happy, you are asked to contact ELR immediately, again to give the opportunity to resolve the matter. Retrials without charges are solely at the ELR’S discretion.
Photographs and notes will be taken at the trial. These are for ELR’s records only and will not be sent to the client. You are welcome to take your own photographs.
On the wedding day itself, it may be necessary to deviate from the precise original style. This could be because of a haircut, a change in hairstyle or simply because of the creative nature of the job.
WEDDING DAY
ELR will arrive at the agreed venue at the agreed time. Good lighting is required along with a low back chair and mirror located near a plug socket. A small table to set up a workstation is also extremely helpful.
ELR will aim to have the whole party’s hair finished approximately one hour before the party need to leave for the ceremony. ELR will stay with the client and party until it is time for them to leave, this is to ensure everyone is totally happy and looking and feeling fabulous.
ELR will not accept any additions of extra people for styling on the day of the wedding without payment. This includes fitting of hair accessories to people who have styled their own hair or been styled by another person. Additional persons will not be taken on unless ELR has completed all members in the agreement first.
ELR will not be held responsible for any delays due to any member of the party being late or not complying with these terms and conditions or any agreed timetable.
CANCELLATION/POSTPONEMENT
The client reserves the right to cancel the booking prior to the wedding day. This must be done in writing to [email protected] The following charges apply.
Cancellation within 14 days of booking – full refund of reservation fee.
Cancellation of your trial within 48 hours of appointment – loss reservation fee and 50% of the total trial cost.
Cancellation of your booking following your trial (within seven days) – loss of reservation fee and all trial costs.
Cancellation of wedding with eight weeks notice or less – loss of reservation fee and 25% of your remaining balance will become due.
Cancellation of wedding with four weeks notice or less – loss of reservation fee and 50% of your balance will retained.
Cancellation of wedding with one week notice or less – loss of reservation fee and all costs.
All cancellations require written confirmation from the clients venue to conform the cancellation.
If ELR can fill your booking with an alternative like for like wedding, a refund will be issued excluding earned costs, trial costs and any mileage, parking or surcharges. If another booking cannot be secured and your booking remains unfilled, the above cancellation charges will apply regardless of the circumstances.
In the unlikely event of the client being forced to postpone their wedding to a later date (i.e., Due to government closures on your wedding date), ELR will use all reasonable endeavors to transfer the services to a new date at no further cost (excluding additional trial).
If a client chooses to postpone their wedding, this will be taken as cancellation of their existing booking resulting in the loss of their reservation fee. The new date will be treated as a new booking and charged at the rate at the time of re booking.
In either circumstance, the client is kindly asked that they communicate with ELR and offer some date options (min two) before securing the venue to allow ELR the chance to fulfil the booking. If a minimum of two options are not offered and the client goes ahead with a new date, resulting in ELR not being available, this will be considered a cancellation and the cancellation policy will apply.
The client is strongly advised to take out wedding insurance to cover against such situations.
Cancellation by Everyone’s looking Rosie – In the unlikely event of ELR having to cancel due to circumstances out of their control, any monies spent (excluding earned costs, i.e. Trial mileage, parking and surcharges) will be refunded in full. If no trial has taken place you will receive a full refund. ELR will endeavor to find you a suitable replacement hairstylist of the same standard, however this cannot be guaranteed. All details of your trial will be forwarded to you for you to pass on to your replacement hair stylist.
FORCE MAJEURE
Neither the client or ELR shall be held liable for failure or delay in the performance of its obligations under this contract. If such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of the client or ELR
Acts or events constituting Force Majeure events shall include but are not limited to Acts of God such as earthquake or severe weather, fire, or flood. Government intervention, such as changes of law, strikes, industrial disputes, riots, war. epidemic or pandemic or lockdown. Illness or death,
The client and ELR affected by a Force Majeure event shall notify the other as soon as is reasonably possible after commencement of a force majeure event.
PHOTOGRAPHY
Photographs will be taken at your trial and on your wedding day. These images may be used for blogging, advertising, promotion, social media or on our website www.everyoneslookingrosie.co.uk If you object to images being used please make this clear at the time of booking.
Personal data including photographs will be securely stored in line with our data protection policies more of which can be found in the privacy policy. http://everyoneslookingrosie.co.uk/privacy-policy/
RECOMMENDED SUPPLIERS AND THIRD PARTIES
ELR will not be held responsible for any dissatisfaction regarding any supplier recommended to the client. All payments for recommended suppliers are between the client and the supplier.
For larger bookings ELR may require an additional assistant. ELR will endeavour to source someone of a similar standard; however, this cannot be guaranteed.
There are additional costs involved for the employment of an Assistant.
ELR will not be liable for any dissatisfaction because of a client or party member being unhappy with the style or service from an Assistant.
HEALTH AND SAFETY
The client is responsibility for informing ELR of any allergies, sensitivities, or medical conditions of anyone in the party that may be affected by products used for styling. ELR cannot be held responsible if anyone who has a reaction to any product if no notification was given of such allergies, sensitivities, or medical conditions.
ELR will not provide services to anyone with an infectious disease, skin condition or head lice. Should any of these conditions restrict ELR from carrying out an agreed service, no refund will be given.
ELR is a smoke free zone. Under no circumstances will smoking of cigarettes or Vapes be tolerated while carrying out her work.
Hot styling tools, sharp objects and hair products will be used in the styling process. Children must be supervised and kept away from the styling area to ensure there are no injuries. ELR will not be held responsible for any injuries from unsupervised children.
For any person under the age of 16, ELR requires written consent from their parent or guardian. A consent form is available upon request to ELR.
ELR reserves the right to refuse services to the client or anyone in the party, for, but limited to, abusive or threatening behavior or contagious conditions. No refunds will be given if services cannot be carried out because of such issues.
CHANGES TO TERMS AND CONDITIONS
ELR may from time to time make reasonable change these terms and conditions in line with legislation without giving notice. However, I will inform you of any changes as soon as is reasonably possible.
LIMITATION OF LIABLITY
ELR is not an insurer or guarantor and disclaims all liability in such capacity. If the client is seeking guarantees against cancellation, loss, or damage they should purchase suitable wedding insurance.
All our services are conducted based on the information, documents, or photographs you provide.
ELR will not be liable to you or any third party for any actions or omissions outside the remit of the service supplied, nor will she be liable for any problems arising as a result of unclear, incomplete, misleading or false information.
The terms and conditions and the contract shall be governed by and in accordance with the laws of England and Wales.
